Shipping and Returns
Shipping Costs, Options, and Delivery Times:
All shipping times are estimated. Sometimes they take more time, sometimes they take a lot less time. If you have any questions please email us. Shipping times do NOT include weekends. Please Note: Shipping to Germany, Brazil and Russia differ from the below listed methods, if you have questions about this please email us. In some RARE instances more shipping payment may be requested for larger items on international orders. You will not be charged before you are contacted and agree to the shipping rate.
Shipping rates are FLAT rate per complete order. Same cost no matter what the order size or value.
Standard Shipping (Inside USA): $7.50* Usually 1 - 5 Business Days. Tracking number provided, but tracking is limited. Tracking shows when items ships and when the item is delivered. If you require strict tracking please select Next Day Air method.
Next Day Air (Inside the USA): $35.00* Usually overnight (assuming item was ordered in time the day before) Tracking is provided.
USPS Global (Not in the USA): $22.00* International shipping. Usually 7-14 Business Days. Tracking number provided, but tracking is limited. Tracking shows when items ships and when the item is delivered. If you require strict tracking please select the USPS Express Method. Not available in Germany, Russia, or Brazil.
Outside USA Priority Mail International shipping: $45.00* Usually 3-10 Business Days. Tracking number provided, and tracking is moderate. Tracking shows when items ships and when the item is delivered and some in-between. If you require strict tracking please select the USPS Express Method.
USPS Express (Not in the USA): $65.00* International shipping. Usually 2-7 Business Days. Tracking is provided. Tracking is more extensive than the USPS Global tracking numbers. Not available for Brazil.
We recommend EXPRESS shipping for all orders outside the USA. It is the safest and fastest way with better traceability
*In some RARE instances more shipping payment may be requested for larger items on international or Express orders. You will not be charged before you are contacted and agree to the shipping rate. Brazil shipping rates differ from the above costs.
Instrumentalparts generally uses USPS for shipping. In some cases shipments will be made through FedEx.
All in stock products normally ship the same or next day from order (excluding weekends and holidays). We are on on the east coast so generally our cutoff time for same day shipping is 1:00PM EST. This cut off is not guaranteed. If you have any questions please email us.
For "out of stock/backordered" products customers will be notified via email on products that are out of stock and will be given a shipping time frame. Instrumentalparts reserves the right to ship other items that are ordered and omit the backordered/out of stock parts. If you have any questions about "out of stock/backordered" parts please contact us.
Shipping times on custom products and all MPC units, will be discussed at the time of order. If you order a custom product or an MPC unit please check your email to make sure you are prompt with responses.
If items are not available or on backorder we will do our best to let the customer know within two business days of ordering. We reserve the right to cancel and refund orders that are no longer in stock or show an incorrect price on our site.
Customs/Duty Fees: In no event will Instrumentalparts.com be liable for any customs, taxes, tariffs, or duty fees associated with your purchase from our company. If you are outside the USA you may be required to pay these. It is up to you as the buyer to research what requirements are in your country. A good resource for this info is - http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
Returns and notes:
Please Note: Instrumentalparts.com is not responsible for ANY damage or problems that may occur while installing any product we sell. We do not offer any returns on internal products, including but not limited to LCD screens, drives, pads, buttons, LCD windows, PC boards, screws and cables. Drives and LCD screens are tested before shipping. At all times we will help guide you while installing products although we can not guarantee that we will be able to help with all installations. Please keep this in mind when purchasing products from us.
Return Policy: Periodically something will go wrong with a shipment and you may wish to return an item. We will do everything reasonable to satisfy you; please contact us via e-mail to discuss the circumstances before returning any parts. Our customer service department (sales@Instrumentalparts.com) will issue a Return Authorization Number, which MUST accompany any return. Unauthorized returns will not receive credits - and buyer must pay to have item returned to them.
1. No returns will be accepted on open merchandise. 2. No returns will be accepted after 14 days from the sales date or on special-order merchandise. 3. Electrical items are not returnable under any circumstances. 4. Items, which have been installed, are not returnable under any circumstances. Just because they did not fix your problem does not make them returnable.
Restocking Fees: While we don't normally charge a restocking fee for authorized returns on in stock items, we reserve the right to charge a 35% restocking charge for any non-defective return or any special order part.
Customs/Duty Fees: In no event will Instrumentalparts.com be liable for any customs, taxes, tariffs, or duty fees associated with your purchase from our company. If you are outside the USA you may be required to pay these. It is up to you as the buyer to research what requirements are in your country. This is a good resource for that info: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
Shipping Fees on Returns: If an order was shipped with free shipping, and the order is then returned, we reserve the right to charge the customer for the original shipping. Return shipping charges from the customer to us will only be credited in circumstances of incorrect shipment.
Damaged Merchandise: Should any package appear to be damaged at the time of delivery, a claim for damage must be promptly made with the responsible freight carrier.
Disclaimer of Warranties: The factory warranty constitutes all of the warranties with respect to the sale of this item/items. The seller hereby expressly disclaims all warranties either expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose. Seller neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this item/items. Instrumentalparts.com a division of Minehart Holdings LLC shall have no liability for:
* Any loss or injury caused, in whole or in part, by its actions, omissions, or negligence, or for contingencies beyond its control, in procuring, compiling, or inaccuracies in correlating to the site material: * Any errors, omissions, or inaccuracies in or relating to the site material regardless of how caused, or delays or interruptions in delivery * Any decision made or action taken or not taken or not taken in reliance upon the site material * Any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of the our website generally.
In no event shall Instrumentalparts.com a division or Minehart Holdings LLC be liable for any for any special, incidental, consequential, exemplary or punitive damages for any loss of profits, goodwill, use or other intangible losses including in negligence, whether remote, proximate or foreseeable, and whether or not Minehart Holdings LLC has been advised of the possibility of such damages, arising out of or in connection with the use of our products.
Note: Although every effort has been made to insure accuracy within this website, Instrumentalparts.com a division of Minehart Holdings LLC cannot be held responsible for typographical errors including stock status and pricing errors.
INSTRUMENTALPARTS.COM ONLINE RMA FORM
Contact us at sales@Instrumentalparts.com with any questions you may have.